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MB2-715/81071: Deployment for Customer Engagement in Microsoft Dynamics 365

Module 01: Getting Started with Microsoft Dynamics 365

  • Module Overview
  • Overview of Microsoft Dynamics 365
  • Accessing Microsoft Dynamics 365
  • Requirements
  • Planning a Deployment
  • Import Data
  • Module Review

Module 02: Manage Microsoft Dynamics 365 Subscriptions

  • Module Overview
  • Signing-up for a Subscription
  • Managing Users
  • Microsoft Online Services Administration
  • Module Review

Module 03: Manage Microsoft Dynamics 365 Instances

  • Module Overview
  • Overview of Instances 
  • Administration Mode
  • Practice: Review Approval Settings
  • Working with Tenants
  • Managing Storage
  • Managing Administrative Email Notifications
  • Practice: Review Alerts
  • Module Review

Module 04: Managing Microsoft Dynamics 365 Upgrades

  • Module Overview
  • Update Policy
  • Customer Driven Upgrade Process
  • Module Review

Module 05: Integration with other Microsoft Online Business Solutions

  • Module Overview
  • Microsoft Exchange Online
  • Practice: Configure Forward Mailbox Record
  • Practice: Set default Synchronization Method
  • Microsoft SharePoint Online 
  • Microsoft OneDrive
  • Microsoft OneNote
  • Microsoft Social Engagement
  • Yammer, Office 365 Groups
  • Module Review

Module 06: Managing Microsoft Dynamics 365 Apps

  • Module Overview
  • Introduction to My Apps
  • App Management
  • Getting More Apps from AppSource
  • Overview of PowerApps
  • Module Review

Module 07: Microsoft Dynamics 365 integration with Microsoft Outlook

  • Module Overview
  • Overview of Dynamics 365 for Outlook
  • Configure Dynamics 365 for Outlook
  • Synchronization Field Management
  • Dynamics 365 App for Outlook 
  • Module Review

Module 08: Configure and Manage Mobile Devices

  • Module Overview
  • Mobile Device Apps
  • Practice: Configure Entities for Mobile Apps
  • Exploring Mobile Only Configuration
  • Practice: Customize the Account Entity
  • Module Review

This course is intended for Application Consultant, Sales, Technology Consultant

Yêu cầu cơ bản/Prerequisites

  • Some basic experience using Windows applications
  • Knowledge of basic sales, marketing, and customer service roles in a business
  • Some knowledge of common Microsoft Dynamics CRM record types is preferred
  • Getting Started with Microsoft Dynamics 365
  • Manage Microsoft Dynamics 365 Subscriptions
  • Manage Microsoft Dynamics 365 Instances
  • Managing Microsoft Dynamics 365 Upgrades
  • Integration with other Microsoft Online Business Solutions
  • Managing Microsoft Dynamics 365 Apps
  • Microsoft Dynamics 365 integration with Microsoft Outlook
  • Configure and Manage Mobile Devices
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