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MB2-877/81197: Introduction to Microsoft Dynamics 365 for Field Service

This Digital Learning course provides students with a basic overview of the available features and functionality of Dynamics 365 for Field Service. Students will be provided with a high-level overview of application functionality, and will see an end-to-end demo of Field Service functionality.

This course helps prepare you for exam MB2-877

This course is intended for Application Consultant, Solution Architect, Technology Consultant

Yêu cầu cơ bản/Prerequisites

  • Some basic experience using Windows applications
  • Knowledge of basic sales, marketing, and customer service roles in a business
  • Completed the Introduction to Dynamics 365 course
  • Provide an Overview of Dynamics 365 for Field Service
  • Setup and Configure a Field Service Deployment
  • Describe the Work Order Management Process
  • Explain Scheduling and Dispatching in Field Service
  • Create and Configure Agreements
  • Demonstrate the Field Service Mobile Client
  • Detail Inventory and Purchasing Features

Module 01: Introduction to Dynamics 365 Field Service

  • Field Service Process Flow
  • End to End Field Service Demonstration
  • Test Your Knowledge

Module 02: Course Review 

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