028 3824 5819 traincert@tdt-tanduc.com
Tiếng ViệtEnglish

MB2-877/81218: Mobile and Dispatch in Microsoft Dynamics 365 for Field Service

This Digital Learning course examines the scheduling and dispatching capabilities of Dynamics 365 for Field Service. Students will be provided with a a basic overview of the scheduling options available including how to use the Schedule Board and Scheduling Assistant. Students will also be provided with an overview of the Field Service Mobile application and be shown how to begin to customize the application.

Additional Course Resources are available for this course.

This course helps prepare you for exam MB2-877.

This course helps prepare you for assessment  Microsoft Dynamics 365 for Field Service.

This course is intended for Application Consultant, Solution Architect, Technology Consultant

Yêu cầu cơ bản/Prerequisites

  • Some basic experience using Windows applications
  • Knowledge of basic sales, marketing, and customer service roles in a business
  • Completed the Introduction to Dynamics 365 course


  • Detail the different scheduling options in Field Service
  • Demonstration working with the Schedule Board
  • Demonstrate using the Schedule Assistant
  • Explain Resource Scheduling Optimization


Module 01: Scheduling and Dispatching  

  • Module Overview
  • Options for Scheduling Work Orders
  • How the Scheduling Process Works
  • Schedule Board
  • Manually Scheduling
  • View Configuration Options
  • Scheduling Assistant
  • Resource Scheduling Optimization
  • Module Review
  • Quiz Test Your Knowledge

Module 02: Field Service Mobility

  • Module Overview
  • Mobile Options
  • Initial Configuration
  • Application Navigation
  • Field Agents
  • Field Service Mobile Customization
  • Security Roles
  • Editing a Project
  • Publishing a Mobile Project
  • Module Review
  • Quiz Test Your Knowledge

Module 03: Course Review  

  • Course Review
Các khóa học liên quan
KH 2
KH 3
KH 5