This course provides learners with a broad overview of Dynamics 365 applications. We will introduce you each of the applications, articulate their business value, and discuss and demo core functionality. We will cover Dynamics 365 security, reporting, and familiarize you with data and product integrations available.
This course teaches you about the the business value of Power Platform; the core components of Power Platform; the business value of Power BI; and the business value of Microsoft Flow. Required exam: PL-900
Microsoft Dynamics 365 Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs. Required exams: PL-200 & MB-230