Announce the new support engineer certification for Microsoft Exchange Online

Microsoft happy to announce that the new Microsoft 365 Certified: Exchange Online Support Engineer Specialty certification for the support engineer job role is now in general availability. To earn this certification, you must pass Exam MS-220: Troubleshooting Microsoft Exchange Online.

What does the support engineer role entail?

As Microsoft's Microsoft 365 training and certification portfolio continues to expand and grow, so does its portfolio of support engineer expertise. Support engineers are experts with deep expertise in solving difficult technical problems. They also promote the resolution of very complex support issues related to specific solution development and implementation. In addition to collaborating with other technical experts for case review, troubleshooting, and effective customer interaction, support engineers also:

• Own, troubleshoot, and solve technical issues, using collaboration, best practices, and transparency within and across teams.
• Identify technical or strategic cases that require escalation.
• Create and maintain incident management requests for the product group or engineering group.
• Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.

Is the Microsoft 365 Certified: Exchange Online Support Engineer Specialty certification right for you?

You could be an excellent candidate for this certification if you have subject matter expertise in identifying, troubleshooting, and resolving issues with Microsoft Exchange Online and hybrid Exchange environments, along with related components, technologies, and services.

Candidates for this certification should have experience with PowerShell and the Exchange PowerShell module. They need deep familiarity with deploying and managing Exchange Online environments.

How can you prepare for the exam?

Support engineers interested in earning this new certification need to pass Exam MS-220: Troubleshooting Microsoft Exchange Online which you can prepare for by:

• Reviewing the exam page for details. The Exam MS-220 exam guide outlines the key topics.
• Checking out the associated Exam MS-220: self-paced learning paths.

Unlock support engineer opportunities

Support engineers have very specialized fields of action. Therefore, we've created a certification portfolio specifically for them so that they can prove their skills and experience in those specific areas. This new set of globally recognized, industry-endorsed Microsoft Certifications can help distinguish engineers from their peers and can help cloud solution providers (CSPs) gain a competitive advantage.

If you're a support engineer but your area of expertise isn't troubleshooting Exchange Online, consider other options in the portfolio. Microsoft first released Microsoft 365 Certified: Teams Support Engineer Specialty certification and the associated Exam MS-740: Troubleshooting Microsoft Teams. We also recently released a new certification, Azure Support Engineer for Connectivity Specialty, along with Exam AZ-720: Troubleshooting Microsoft Azure Connectivity, which is available now. We plan to release other support engineer specialty credentials in the future.

Source: https://techcommunity.microsoft.com