New exam structure for Dynamics 365 certifications for customer engagement apps
7/19/2022
As technology evolves, so do our certifications. To that end, we’ve streamlined the requirements for the Microsoft Dynamics 365 certifications for customer engagement apps. Although we still highly recommend passing Exam PL-200: Microsoft Power Platform Functional Consultant before earning a Dynamics 365 certification for customer engagement apps, effective July 28, 2022, it is no longer a requirement.
What does this mean for you?
- If you’ve already passed Exam MB-210: Microsoft Dynamics 365 Sales Functional Consultant, Exam MB-220: Microsoft Dynamics 365 Marketing Functional Consultant, Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant, or Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant, but you haven't passed PL-200, you'll be awarded the corresponding certification. It will expire on July 28, 2023.
- If you’ve earned one of the following certifications and it’s active, the expiration date will be extended to July 28, 2023.
- If you earned one of the following certifications but did not renew it, we will reissue the certification on July 28, 2022, as a one-time program update. Please make sure to renew your certification before it expires on July 28, 2023.
- Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
- Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
- Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
- Going forward, the updated certification exams (Exam MB-210, Exam MB-220, Exam MB-230, and Exam MB-240) will assess you on a limited set of Microsoft Power Platform skills. However, some of the skills measured will assume that you have Microsoft Power Platform skills not explicitly covered on the exam. This is why we recommend that you pass Exam PL-200 before taking one of the customer engagement app exams. Check the "Skills measured" document on the exam page to make sure you're ready to take the exam.
- If you’ve passed Exam PL-200 but none of the other four exams discussed in this post, your Microsoft Certified: Power Platform Functional Consultant Associate certification and renewal date remain the same. To see updates to your transcript or to confirm your certification's renewal date, visit your profile on Microsoft Learn.
Source: techcommunity.microsoft.com