Evolving Microsoft Credentials for Dynamics 365

Microsoft Dynamics 365 empowers customers everywhere to drive process efficiency and deliver business success. With the introduction of AI and Microsoft Copilot, career growth opportunities are even greater for professionals with technical skills in Microsoft business applications. 

We’re pleased to announce that we’re evolving Microsoft Credentials for Dynamics 365. The changes help ensure that skills related to Microsoft’s AI apps and services, the cloud, and other emerging technologies are validated, helping you build the skills you need to be successful in these job roles. We’re also streamlining the certification journey so that you have a more straightforward path to prove those skills.

Currently, the Dynamics 365 learning journey for customer experience professionals involves earning three role-based certifications:

• Dynamics 365 Sales Functional Consultant Associate,
• Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate,
• Dynamics 365 Customer Insights (Data) Specialty.

Our goal is to simplify the path and improve the skills-validation experience with a single role-based Microsoft Certification, combined with multiple scenario-based Microsoft Applied Skills, providing the opportunity for professionals to showcase the depth of their knowledge for the role and for specific, real-world projects.

Coming soon: New Microsoft Credentials for Dynamics 365

The new Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification will be released in late September 2024. It can help you prove that you have the skills to elevate the customer experience, strengthen customer relationships, and earn customer loyalty by using Dynamics 365 Sales, Dynamics 365 Customer Insights – Journeys, and Dynamics 365 Customer Insights – Data.

Some Dynamics 365 Certifications to be retired

The new Certification and Applied Skills will allow you to prove skills that are currently measured by the following certifications. These certifications, their exams, and the related renewal assessments will all be retired on November 30, 2024:

• Dynamics 365 Sales Functional Consultant Associate and Exam MB‑210: Microsoft Dynamics 365 Sales Functional Consultant
• Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate and Exam MB-220: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant
• Dynamics 365 Customer Insights (Data) Specialty and Exam MB-260: Dynamics 365 Customer Insights (Data) Specialty

How might these updates impact you?

The following questions and answers can help you determine how this news could impact your learning journey:

Q. What if I’m studying for Exam MB-210, Exam MB-220, or Exam MB-260?

A. If you’re currently preparing for Exam MB-210, Exam MB-220, or Exam MB-260, we strongly recommend that you take the exam before November 30, 2024. You won’t be able to take these exams or earn the associated certification after that date.

Q. I’ve already earned one of these certifications. What happens now?

A. If you’ve already earned the Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate, or Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty certification, it will stay on the transcript in your profile on Microsoft Learn. If you’re eligible to renew your certification before November 30, 2024, we recommend that you consider doing so.

Source: techcommunity.microsoft.com